General terms and conditions

E-COMMERCE (SERVICES). General terms and conditions

GENERAL TERMS AND CONDITIONS

Introduction

This contractual document shall govern the General Conditions for contracting services (hereinafter, “Conditions”) through the website ibizajetskibeach.com, owned by ALTAIR NAUTICA SL under the trademark of , hereinafter, ALTAIR NAUTICA SL, whose contact details also appear in the Legal Notice of this website.

These Conditions shall remain published on the website available to the CLIENT for reproduction and storage as confirmation of the contract, and may be modified at any time by ALTAIR NAUTICA SL. It is the responsibility of the CUSTOMER to read them periodically, as those in force at the time of placing the order will be applicable.

Contracts shall not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.

The acceptance of this document implies that the CUSTOMER:

  • You have read, understand and comprehend the above.
  • You are a person with sufficient capacity to contract.
  • You assume all obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the ALTAIR NAUTICA SL website.

ALTAIR NAUTICA SL informs that the merchant is responsible and aware of the legislation in force, and reserves the right to unilaterally modify the conditions, without affecting the terms and conditions that were implemented prior to the modification.

Identity of the contracting parties

On the one hand, ALTAIR NAUTICA SL, the PROVIDER of the services contracted by the CLIENT is ALTAIR NAUTICA SL, with registered office at Calle Sant Jaime, Nº39 4-1, – 07840 Santa Eulalia Del Rio (Illes Balears), NIF B07820509 and customer/USER service telephone number 645871590.

And on the other hand, the CLIENT, registered on the website by means of a user name and password, for which he/she has full responsibility for the use and custody, and is responsible for the veracity of the personal data provided to ALTAIR NAUTICA SL.

Object of the contract

The purpose of this contract is to regulate the contractual sales relationship between ALTAIR NAUTICA SL and the CLIENT when the CLIENT accepts the corresponding box during the online contracting process.

The contractual sales relationship involves the delivery, in exchange for a specific price and publicly displayed through the website, of a specific service.

Rectification of data

When the CLIENT identifies errors in the data published on the website or in the documents generated by the contractual relationship, he/she may notify ALTAIR NAUTICA SL at info@ibizajetskibeach.com so that ALTAIR NAUTICA SL can correct them as soon as possible.

The CLIENT may keep their data updated by accessing their user account.

Recruitment procedure

The CLIENT, in order to access the services offered by ALTAIR NAUTICA SL, must be of legal age and register through the website by creating a user account. Therefore, the CLIENT must freely and voluntarily provide the personal data that will be required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and the free movement of such data and Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data and detailed in the Legal Notice and Privacy Policy of this website.

The CLIENT will select a user name and password, undertaking to make diligent use of the same and not to make them available to third parties, as well as to notify ALTAIR NAUTICA SL of the loss or theft of the same or possible access by an unauthorised third party, so that the latter may proceed to block them immediately.

Once the user account has been created, we inform you that in accordance with the requirements of article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:

  1. General contract clauses.
  2. Activation of services.
  3. Right of withdrawal.
  4. Complaints and online dispute resolution.
  5. Force majeure.
  6. Jurisdiction.
  7. Generalities of the offer.
  8. Price and period of validity of the offer.
  9. Transport costs.
  10. Method of payment, costs and discounts.
  11. Purchasing process.
  12. Dissociation and suspension or termination of the contract.
  13. Guarantees and returns.
  14. Applicable law and jurisdiction.

1. GENERAL TERMS AND CONDITIONS

Unless otherwise stipulated in writing, the placing of an order with ALTAIR NAUTICA SL shall imply acceptance by the CUSTOMER of these legal conditions. No stipulation made by the CLIENT may differ from those of ALTAIR NAUTICA SL if it has not been expressly accepted in advance and in writing by ALTAIR NAUTICA SL.

2. ACTIVATION OF SERVICES

ALTAIR NAUTICA SL will not activate any service until it has verified that payment has been made.

As the order does not entail the physical delivery of any product, the contracted services being downloaded or activated directly from the website, ALTAIR NAUTICA SL will previously inform the CLIENT of the procedure to be followed to carry out this download or activation.

Failure to perform the contract remotely

In the case of the provision of a service, this will be available from the moment the CUSTOMER has paid for it and may be downloaded or activated according to the conditions of ALTAIR NAUTICA SL.

In the event that the contract does not involve the physical delivery of any product, but rather a download activation on a website, ALTAIR NAUTICA SL will previously inform the CUSTOMER of the procedure to be followed to carry out this download.

In the event of not being able to execute the contract because the contracted service is not available on time, the CUSTOMER will be informed of the lack of availability and will be entitled to cancel the order and receive a refund of the total amount paid at no cost, and without any liability for damages attributable to ALTAIR NAUTICA SL.

In the event of unjustified delay on the part of ALTAIR NAUTICA SL with regard to the refund of the total amount, the CUSTOMER may claim to be paid double the amount due, without prejudice to its right to be compensated for any damages suffered in excess of this amount.

ALTAIR NAUTICA SL will not assume any responsibility when the download or activation of the service is not carried out, due to the data provided by the CLIENT being false, inaccurate or incomplete.

The provision of the service will be considered to have been carried out when the CLIENT has downloaded or activated the service.

3. RIGHT OF WITHDRAWAL

Withdrawal form: https://ibizajetskibeach.com /formulario-solicitud-desistimiento.pdf

The CUSTOMER has a period of fourteen calendar days from the date of receipt of the product or from the conclusion of the contract of sale if it is a provision of a service, to exercise the right of withdrawal, regulated in Article 102 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If ALTAIR NAUTICA SL does not comply with the duty to provide information and documentation on the right of withdrawal, the period for its exercise will end twelve months after the expiry date of the initial withdrawal period, in accordance with article 105 of RDL 1/2007.

The right of withdrawal shall not apply to the contracts referred to and listed in article 103 of RDL 1/2007, and which are listed here

All returns must be communicated to ALTAIR NAUTICA SL, requesting a return number using the form provided for this purpose, or by e-mail to info@ibizajetskibeach.com, indicating the corresponding invoice or order number.

4. RECLAMACIONES Y RESOLUCIÓN DE CONFLICTOS EN LÍNEA

Any complaint that the CLIENT considers appropriate will be dealt with as soon as possible, and can be made at the following contact addresses:

Postal: ALTAIR NAUTICA SL, Calle Sant Jaime, Nº39 4-1, – 07840 Santa Eulalia Del Rio (Illes Balears)
Telephone: 645871590
E-mail: info@ibizajetskibeach.com
Online Dispute Resolution (Online Dispute Resolution)

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the CLIENT and ALTAIR NAUTICA SL, without the need to resort to the courts of law, through the intervention of a third party, called a Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties in order to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Link to the ODR platform:

https://sorry.ec.europa.eu/

5. FORCE MAJEURE

The parties shall not be liable for any failure due to force majeure. Performance of the obligation will be delayed until the case of force majeure ceases.

COVID-19: If due to mobility restrictions or any other reason related to the consolidated rules in the COVID-19 code, the CLIENT cannot receive the service, he/she will be refunded the full amount of the registration fee or will have the possibility to use his/her reservation until ……………… or a new date proposed by ALTAIR NAUTICA SL.

The activity is affected by weather conditions (rain, state of alert, sea conditions and rescue guidelines,…) as well as social circumstances (demonstrations, strikes, public holidays,…) beyond our control. Therefore, Altair Náutica S.L. may slightly modify the content of the reservations when, due to this type of unforeseeable circumstances, the activities and timetables cannot be carried out in the same way as stated in the online reservation offer. In this case, the suppliers will try to provide the service in the best possible way, substituting the services that cannot be enjoyed by others of similar purpose and cost.

6. COMPETENCE

The CLIENT may not assign, transfer or transfer the rights, responsibilities and obligations contracted in the sale.

Should any stipulation of these conditions be considered null and void or impossible to fulfil, the validity, legality and fulfilment of the rest shall not be affected in any way, nor shall they be modified in any way.

The CLIENT declares that he/she has read, knows and accepts these Conditions in their entirety.

7. GENERAL INFORMATION ABOUT THE OFFER

All sales made by ALTAIR NAUTICA SL shall be understood to be subject to these Conditions.

No modification, alteration or agreement contrary to ALTAIR NAUTICA SL’s Commercial Proposal or to what is stipulated herein shall have any effect, unless expressly agreed in writing signed by ALTAIR NAUTICA SL, in which case these particular agreements shall prevail.

Given the continuous technical advances and improvements in services, ALTAIR NAUTICA SL reserves the right to modify its specifications with respect to the information provided in its advertising, as long as it does not affect the value of the services offered. These modifications will also be valid in the event that, for any reason, the possibility of supplying the services offered is affected.

8. PRICE AND PERIOD OF VALIDITY OF THE OFFER

The prices indicated for each service include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include the costs of shipping or communication, handling, packaging, shipping insurance or any other additional and ancillary services to the service purchased.

The prices applicable to each service are those published on the website and shall be expressed in EURO currency. The CLIENT assumes that the economic valuation of some of the services may vary in real time.

Before making the purchase you will be able to check online all the details of the quote: services, quantities, price, availability, charges, discounts, taxes and the total of the purchase. Prices may change daily until the order is placed.

Once the order has been placed, prices will be maintained whether the service is available or not.

Any payment made to ALTAIR NAUTICA SL entails the issuing of an invoice in the name of the registered CLIENT or the company name that the CLIENT has informed at the time of placing the order. This invoice may be requested by e-mail info@ibizajetskibeach.com and sent in PDF format to the e-mail address provided by the CUSTOMER, provided that he/she has given his/her express consent to do so, informing him/her that he/she may revoke said consent at any time by informing ALTAIR NAUTICA SL by e-mail.
moment by notifying ALTAIR NAUTICA SL by any of the means made available to them.

EXCURSION TO ES VEDRÀ ISLAND BY JET SKI.

Duration 70 minutes approximately.
Distance 17 miles approximately.
Easy difficulty.
Timetable between 10:30 and 18:30 from Monday to Sunday from mid-April to the end of October.
Price: Low season
low season/200 Euros high season/240 Euros.

EXCURSION TO MARGARITA ISLAND BY JET SKI.

Duration 70 minutes approximately.
Distance approximately 17 miles.
Easy difficulty.
Timetable between 10:30 and 18:30 Monday to Sunday from mid-April to the end of October.
Price: Low season/200 Euros High season/240 Euros.

EXCURSION TO ATLANTIS BY JET SKI.

Duration 100 minutes approximately.
Distance 30 miles approximately.
Medium difficulty.
Timetable between 10:30 and 18:30 Monday to Sunday from mid-April to the end of October.
Price: Low season
Low season/270 Euros High season/320 Euros.

EXCURSION TO LA PUERTA DEL CIELO BY JET SKI.

Duration 100 minutes approximately.
Distance 30 miles approximately.
Medium difficulty.
Timetable between 10:30 and 18:30 Monday to Sunday from mid-April to the end of October.
Price: Low season/270 Euros High season/320 Euros.

EXCURSION TO CALA SALADA BY JET SKI.

Duration 40 minutes approximately.
Distance 7 miles approximately.
Difficulty very easy.
Timetable between 10:30 and 18:30 from Monday to Sunday from mid-April to the end of October.
Price: Low season/100 Euros High season/120 Euros.

EXCURSION TO CALA CONTA / CALA TARIDA BY JET SKI.

Duration 40 minutes approximately.
Distance 7 miles approximately.
Difficulty very easy. Timetable between 10:30 and 18:30 from Monday to Sunday from mid-April to the end of October.
Price: Low season/100 Euros High season/120 Euros.

AVAILABILITY AND DURATION OF OFFERS AND PROMOTIONS

The duration of the campaigns related to possible offers will vary depending on the characteristics of the same and will have a determined duration and a maximum of units available for each one of them, which is why their availability may be determined by the completion of the time or by running out of units. Each possible offer will contain the information relevant to its validity and expiry date.

For any information about the order, the CUSTOMER may contact ALTAIR NAUTICA SL customer service telephone number 645871590 or via e-mail at info@ibizajetskibeach.com.

9. TRANSPORT COSTS

There are no transport costs.

10. FORMS OF PAYMENT, CHARGES AND DISCOUNTS

ALTAIR NAUTICA SL is responsible for the economic transactions and offers the following methods of payment for an order:

  • Credit or debit card

The CLIENT may use a discount coupon prior to the completion of the purchase in the event of having received it from ALTAIR NAUTICA SL.
When formalising the reservation, 100% of the activity will be charged, if cancelled within the time limits given, all or part of the amount will be refunded if the cancellation is subject to a penalty (it is recommended that you read the conditions carefully).

Security measures

The website uses information security techniques generally accepted in the industry, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to data. To achieve these purposes, the CLIENT accepts that ALTAIR NAUTICA SL obtains data for the purpose of the corresponding authentication of access controls.

ALTAIR NAUTICA SL undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.
on them.

The following activities are prohibited under the card brands’ programmes: the sale or offer of a product or service that does not comply with all laws applicable to the Purchaser, Issuing Bank, Merchant or Cardholder of the card(s).

11. PURCHASING PROCESS

Basket (quotation simulation)

Any service from our catalogue can be added to the basket. In the basket, only the selected services, the quantity, the price and the total amount will be displayed. Once the basket has been saved, taxes, charges and discounts will be calculated according to the data entered.

The baskets do not have any administrative link, it is only a section where you can simulate a budget without any commitment on both sides.

From the basket you can place an order by following the steps below for its correct formalisation:

  1. Verification of the invoicing data.
  2. Checking the method of service provision (download, activation…).
  3. Selecting the payment method.
  4. Place the order (purchase).

Once the order has been processed, the system instantly sends an e-mail to the management department of ALTAIR NAUTICA SL and another to the CLIENT’s e-mail confirming that the order has been placed.

Orders (purchase requests)

Within a maximum of 24 hours, on working days, an e-mail will be sent to the CLIENT confirming the status of the order and the approximate download and/or activation date.

12. DISSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT

If any of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, this condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.

ALTAIR NAUTICA SL may, without prior notice, suspend or terminate the CLIENT’s access to its services, in whole or in part, for any valid reason, including, without limitation, when the CLIENT fails to comply with or follow any of the obligations set out in this document or any applicable legal provision, licence, regulation, directive, code of practice or usage policy.

When exercising any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to .

13. WARRANTIES AND RETURNS

The guarantees will respond to what is regulated in the Title referred to “Guarantees and after-sales services” of the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, which you can access by clicking here.

If you wish to personalise this section, you should check that the wording is in accordance with the provisions of the title of GUARANTEES
AND AFTER-SALES SERVICES of Legislative Royal Decree 1/2007.

Changes to the booking

There will be no extra cost for customers to change the date of their booking for a different date by reliable means, provided that it is at least 48 hours before the date of the booking and that there are places available. For such modification, please contact the supplier of the activity Altair Náutica S.L. at the following e-mail address: info@ibizajetskibeach.com

The activity is affected by weather conditions (rain, state of alert, sea conditions and rescue guidelines,…) as well as social circumstances (demonstrations, strikes, public holidays,…) beyond our control. Therefore, Altair Náutica S.L. may slightly modify the content of the bookings when, due to this type of unforeseeable circumstances, the activities and timetables cannot be carried out in the same way as stated in the online booking offer. In this case, the suppliers will try to provide the service in the best possible way, substituting the services that cannot be enjoyed by others of similar purpose and cost.

Cancellation of the booking

The cancellation of the booking of the different activities offered will be subject to this policy and general terms and conditions and to the particular conditions that may be established at the time of payment. In general, Altair Náutica S.L. allows cancellation at no cost to the Client;

Up to 14 days before the contracted activity is to be carried out, the Client may cancel, with a full refund of the amount paid as a booking guarantee. On the other hand, and in accordance with the provisions of Article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, as the exercise of the same is excluded in these cases as it is the provision of a service whose execution is understood to have begun due to administrative, logistical and material issues.

If the cancellation is made during the last 72 hours, the cancellation will entail a penalty of 50%, which will be detailed in the offer.

In any case, cancellations within the last 24 hours will not entitle to any refund of the amount paid and 100% of the amount per activity will be charged.

For group bookings of more than 5 jet skis, the cancellation of the booking will be free of charge as long as it is made at least 14 days before the date of the activity. However, if the cancellation is made within the last 72 hours, 50% of the amount paid for the booking will be forfeited. And if you do not show up for the activity or cancel within the last 24 hours, 100% of the price per activity will be charged.

If any activity has a particular cancellation policy, this will be reflected in the offer, during the booking process and on the voucher or voucher of the booking.

14. APPLICABLE LAW AND JURISDICTION

These conditions shall be governed by or interpreted in accordance with Spanish law in all matters not expressly established.

Any dispute that may arise from the provision of the products or services covered by these Conditions shall be submitted to the courts and tribunals of the domicile of the CUSTOMER, the place of fulfilment of the obligation or the place where the property is located if it is immovable.

GENERAL TERMS AND CONDITIONS AND TERMS OF USE

These General Conditions of Use and Contracting (hereinafter, “the General Conditions”) govern the access and use of the WEBSITE as well as the contracting of activities through the different “Sales Channels” such as telephone bookings and especially those formalised through the WEBSITE www.ibizajetskibeach.com owned by Altair Náutica S.L.

All access to this WEB Site www.ibizajetskibeach.com is subject to each and every one of these General Conditions in the version published and in force at the time the User accesses www.ibizajetskibeach.com.

It is not compulsory to register as a user although the user contracts the services provided by Altair Náutica S.L. must first read and actively accept the General Conditions before using the WEB Site, as well as the specific conditions which, where applicable, complement, modify or replace the General Conditions in relation to certain services and contents of www.ibizajetskibeach.com given that these may have undergone modifications since the last time he/she accessed the same.

The User declares that:

He/she is of legal age and has the legal capacity to acquire the services offered through www.ibizajetskibeach.com.

In the event of contracting by a minor, Altair Náutica S.L. shall in no case be liable and the minor, parents or guardians must assume the costs that this may cause.

The use of the WEB site implies an agreement between the user and Altair Náutica S.L., whereby the user expressly accepts full and unreserved adherence to each and every one of the General Terms and Conditions published by Altair Náutica S.L. at the very moment the User accesses this portal, especially those established regarding the limitation of liability of both Altair Náutica S.L. and any provider of tourist or excursion services. Therefore, the User must carefully read the General Terms and Conditions each time he/she intends to use the WEBSITE, given that they may have been modified since the last time he/she accessed the WEBSITE.

Altair Náutica S.L. understands that those who make use of its WEB SITE, booking the various activities, comply with the necessary legal requirements regarding the capacity to enter into these contracts and that, in doing so, they tacitly accept to be subject to the terms and conditions specified in the following sections.

By accepting these General Terms and Conditions, the User declares:

That he/she has read, understands and comprehends what is set out herein.

That, in the event that he/she intends to contract any product and/or service, he/she has sufficient capacity to do so.

That he/she assumes all the obligations set forth herein.

REGISTRATION – USER

When using the WEB www.ibizajetskibeach.com the user must always provide a name, e-mail address and telephone number.

To be able to contract the different products and services offered by www.ibizajetskibeach.com as well as to receive newsletters with information about offers, the user must accept the privacy policy and these general conditions, to which effect he/she declares that all the information provided at the time of registration is true, complete and accurate and that in accordance with the Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights and the Regulation on Personal Data Protection EU 679/2016 of 27 April 2016 he/she must accept its treatment.

The person who registers and/or contracts services offered on the WEBSITE expressly authorises Altair Náutica S.L. to proceed to include their data in an automated file called “CLIENTS” and/or in its register of activities in accordance with Article 30 of the Personal Data Protection Regulation EU 679/2016 of 27 April 2016 the personal data contained in the fields of the form as they are necessary for the proper provision of its services and whose collection is for the purpose of:

To develop the services related to the intermediation in the marketing of the aforementioned services. Specifically, commercial, administrative, logistical and similar management.

To verify credit cards and other types of payment cards.

To comply with the accounting, invoicing and auditing requirements of www.ibizajetskibeach.com.

Keep you informed of offers and promotions similar to those contracted.

PURCHASE AND BOOKING PROCEDURE

In the purchase process and always before the end of the same, the User will have all the information relating to the full final price, including taxes, breaking down, where appropriate, the amount of increases or discounts that are applicable to the offer and the additional costs that are passed on to the User, the User being responsible for providing their data correctly, including their personal data and bank details required by the system.

All bookings made on our WEB site are recorded and therefore automatically archived in our system.

In addition, the system automatically sends the booking information to the customer’s e-mail address along with the booking reference number and all the information on how to pay and send the documentation of your activity. A contact telephone number is also always indicated to resolve any doubts or queries.

Altair Náutica S.L. provides an online booking method, fast, available 24 hours a day and secure. Bookings are made through the website www.ibizajetskibeach.com . Given the diversity of the activities, they may require different methods of payment or different days in advance in order to make the reservation according to the demand and occupancy in that activity.

The data entered by the User shall be truthful and the property of the User, especially those relating to the means of payment.

Exceptionally, in the event that it is not possible to book online on the day requested, Altair Náutica S.L. shall be available to Customers through info@ibizajetskibeach.com who shall be responsible for resolving the problem or providing other alternatives of interest to them. Likewise, in the event that it is not possible to make the reservation online, you may contact the number +34 645 871 590 through which we will try to make the reservation by telephone.

Modifications to the booking

There will be no extra cost for customers to change the date of their reservation for a different date by reliable means, provided that it is at least 48 hours before the date of the reservation and that there are places available. For such modification, please contact the supplier of the activity Altair Náutica S.L. at the following e-mail address: info@ibizajetskibeach.com

The activity is affected by weather conditions (rain, state of alert, sea conditions and rescue guidelines,…) as well as social circumstances (demonstrations, strikes, public holidays,…) beyond our control, so Altair Náutica S.L. may slightly modify the content of the reservations when, due to this type of unforeseeable circumstances, the activities and timetables cannot be carried out in the same way as stated in the online reservation offer. In this case, the suppliers will try to provide the service in the best possible way, substituting the services that cannot be enjoyed by others of similar purpose and cost.

Cancellation of the booking

The cancellation of the booking of the different activities offered shall be subject to this policy and general terms and conditions and to the particular conditions that may be established at the time of payment. In general, Altair Náutica S.L. allows cancellation at no cost to the Client;

Up to 14 days before the contracted activity is to be carried out, the Client may cancel, and the amount paid as a guarantee of the reservation will be returned in full. On the other hand, and in accordance with the provisions of Article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, as the exercise of the same is excluded in these cases as it is the provision of a service whose execution is understood to have begun due to administrative, logistical and material issues.

If the cancellation is made during the last 72 hours, the cancellation will entail a penalty of 50%, which will be detailed in the offer.

In any case, cancellations within the last 24 hours will not entitle to any refund of the amount paid and 100% of the amount per activity will be charged.

For group bookings of more than 5 jet skis, the cancellation of the booking will be free of charge as long as it is made at least 14 days before the date of the activity. However, if the cancellation is made within the last 72 hours, 50% of the amount paid for the booking will be forfeited. And if you do not show up for the activity or cancel within the last 24 hours, 100% of the price per activity will be charged.

Withdrawal: you may withdraw from the contract within 14 days of the conclusion of the contract. This cancellation is free and does not entail any penalty, but must be communicated as soon as possible.

Money refund: the money will be refunded immediately and in case of unjustified delay, the duplicate will be returned.

If any activity has a particular cancellation policy, this will be reflected in the offer, during the booking process and in the voucher or voucher of the booking.

Altair Náutica S.L. may cancel the booking at any time for reasons of force majeure and always with the safety of the users in mind, automatically refunding the amount paid without the User being able to claim any other additional amount (taxi, travel to the pick-up point or the point where the activity takes place). In these cases, Altair Náutica S.L. will notify the User as soon as possible through the means of contact indicated in the reservation. It is the responsibility of the User to be contactable through these means.

PRICE POLICY

Activities :

EXCURSION TO ES VEDRA ISLAND BY JET SKI. Duration 70 minutes approximately. Distance approximately 17 miles. Easy difficulty. Timetable between 10:30 and 18:30 from Monday to Sunday from mid-April to the end of October to September. Price: Low season/200 Euros High season/240 Euros.

EXCURSION TO MARGARITA ISLAND BY JET SKI. Duration 70 minutes approximately. Distance approximately 17 miles. Difficulty level easy. Timetable between 10:30 and 18:30 Monday to Sunday from mid-April to the end of October to September. Price: Low season/200 Euros High season/240 Euros.

EXCURSION TO ATLANTIS BY JET SKI. Duration 100 minutes approximately. Distance 30 miles approximately. Medium difficulty. Timetable between 10:30 and 18:30 Monday to Sunday from mid-April to the end of October to September. Price: Low season/270 Euros High season/320 Euros.

EXCURSION TO LA PUERTA DEL CIELO BY JET SKI. Duration 100 minutes approximately. Distance 30 miles approximately. Medium difficulty. Timetable between 10:30 and 18:30 Monday to Sunday from mid-April to the end of October to September. Price: Low season/270 Euros High season/320 Euros.

EXCURSION TO CALA SALADA BY JET SKI. Duration 40 minutes approximately. Distance 7 miles approximately. Difficulty very easy. Timetable between 10:30 and 18:30 Monday to Sunday from mid-April to the end of October to September. Price: Low season/100 Euros High season/120 Euros.

EXCURSION TO CALA CONTA / CALA TARIDA BY JET SKI. Duration 40 minutes approximately. Distance 7 miles approximately. Difficulty very easy. Timetable between 10:30 and 18:30 from Monday to Sunday from mid-April to the end of October to September. Price: Low season/100 Euros High season/120 Euros.

AVAILABILITY AND DURATION OF OFFERS AND PROMOTIONS

The duration of the campaigns related to possible offers will vary depending on the characteristics of the same and will have a determined duration and a maximum of units available for each one of them, which is why their availability may be determined by the completion of the time or by the end of the units. Each possible offer will contain the information relevant to its validity and expiry date.

PAYMENT METHODS

When formalising the reservation, 100% of the activity will be charged, if cancelled within the time limits given, it will be refunded in full or in part if the cancellation is subject to a penalty (we recommend you read the conditions carefully).

By credit card

At Altair Náutica S.L. you can pay by credit or debit card through our Virtual POS managed by CaixaBank. Our platform integrates Redsys (Secure Electronic Purchase) which, under the international protocols Verified by Visa and MasterCard SecureCode, provides high security and protection in payments to prevent others from using your data fraudulently.

You can also pay by credit or debit card through our Stripe platform, a global payment platform.

ELECTRONIC INVOICING

Users who make a purchase and wish to receive an invoice must request it by email to info@ibizajetskibeach.com. This service will not entail any additional cost for the User. In the event that the User wishes to receive a duplicate of the invoice on paper, it will be issued free of charge and can be requested by sending an e-mail to the address info@ibizajetskibeach.com under the subject line INVOICING.

LIMITATION OF LIABILITY

Altair Náutica S.L. offers a wide range of leisure and sporting activities on its website that require the User to be in full physical and psychological condition. It is the responsibility of the User to inform Altair Náutica S.L. of any circumstances relating to their health that may pose a risk to the User or third parties during the activity, and Altair Náutica S.L. shall be entitled to refuse the booking. It is the responsibility of the client to locate the departure point of activities, to call or contact Altair Náutica S.L. if he/she has any doubts. The User must always be punctual, and as a general rule it is advisable to be there 15 to 20 minutes before the scheduled time. If the User arrives late or is not at the agreed time, he/she will not be entitled to any refund of the amounts previously paid or of any possible expenses incurred.

Altair Náutica S.L. shall not be liable for weather conditions or any other force majeure circumstances beyond the control of Altair Náutica S.L. shall not be liable for the loss of personal belongings of the Users during the activities. Nor shall it be liable for any damages suffered by Users or their death in the different activities when they have acted recklessly, without due diligence, as well as disobeying the instructions and guidelines determined by the monitors of such activity. Likewise, in the case of adventure activities, Users accept under their own responsibility when contracting these activities the possible risks that they and the minors in their custody may incur in carrying out the same. Therefore, Altair Náutica S.L. has taken out civil liability insurance, as well as accident insurance for each activity contracted and its liability is therefore covered within the legal conditions of said contracts.

Altair Náutica S.L. makes every effort to update, maintain and operate its WEB site, offering the User this site as a tool for obtaining services, however, Altair Náutica S.L. cannot guarantee the absence of technical failures, the total security of the WEB service, nor that it will be operational 24 hours a day, seven days a week at all times.

If for reasons of force majeure (including but not limited to, as well as social, political or economic unrest, strikes or any type of instability affecting the safety of citizens in general or of the User in particular), there should be deficiencies in the reservations, confirmations and/or execution of any services contracted through Altair Náutica S.L., and due to situations that are not foreseeable or avoidable by Altair Náutica S.L. or if it were even impossible to comply with some of the agreed services, Altair Náutica S.L. and/or the companies collaborating with Altair Náutica S.L. are excluded from any obligation to pay compensation, in accordance with the legal provisions in force.

INDUSTRIAL AND INTELLECTUAL PROPERTY

This WEBSITE is the property of Altair Náutica S.L. The intellectual property rights and rights of exploitation and reproduction of this WEBSITE, its pages, screens, the information they contain, their appearance and design, as well as the links (“hyperlinks”) that are established from it to other WEBSITES of any company advertising on it, are the exclusive property of the latter and other advertisers in accordance with their corporate WEBSITES, unless expressly specified otherwise. Any name, design and/or logo, photo, as well as any product or service offered and reflected on this WEB page, are the property of Altair Náutica S.L.

Any improper use of the same by persons other than their legitimate owner and without the express and unequivocal consent of the latter may be denounced and prosecuted through all legal means existing in the Spanish and/or Community legal system.
and/or Community legal system.

The intellectual property rights and trademarks of third parties, if any, are suitably highlighted and must be respected by anyone who accesses this page, and Altair Náutica S.L. shall not be held responsible for any use that the user may make thereof, the sole responsibility for which lies with the user.

Altair Náutica S.L. reserves the right to modify, suspend, cancel or restrict the content of the WEBSITE, the links or the information obtained through it, without prior notice. Under no circumstances does it assume any liability whatsoever as a consequence of the incorrect use of the WEBSITE by the user, either of the information or of the services contained therein.

The audiovisual material obtained with the technical means of Altair Náutica S.L. and during the duration of the activity are the property of Altair Náutica S.L., which may make promotional use of such material. In the event that you do not wish to make promotional use of said graphic material specific to your contracted activity, please notify us by e-mail to info@ibizajetskibeach.com, indicating your details and your booking reference number.

JURISDICTION

In the event of a dispute between Altair Náutica S.L. and the User, the courts of the domicile of the consumer shall have jurisdiction.

EU LITIGATION SYSTEM

Remember that you can also use the EU’s dispute resolution platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES